Privacy Policy

1. Information We Collect

We may collect:

• Name, email address, and mobile phone number.
• Information you voluntarily share related to your credit-readiness inquiry.
• SMS consent records, including how and when you consented.
• Messaging interaction data, including messages sent or received and keyword responses such as STOP or HELP.
• Website usage data, such as pages visited and basic analytics.

2. How We Use Information

We may use information to:

• Respond to inquiries and provide customer support.
• Review your credit-readiness situation and provide guidance.
• Send customer-care and service text messages according to your consent choice.
• Coordinate next steps, appointments, documents, and account follow-up.
• Operate, maintain, and improve our services.
• Comply with applicable law.

3. SMS / Text Messaging Program

When you provide your mobile phone number and opt in, you may receive non-marketing customer-care and service text messages from CreditToClose LLC at the phone number provided.

These messages may include responses to inquiries, appointment coordination, document reminders, account-related follow-up, and status updates related to an existing inquiry or account.

Consent to receive text messages is not a condition of purchasing any product or service. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help.

"Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes at any time. We may share mobile information only with subcontractors or service providers strictly to operate the messaging service, under confidentiality obligations. All text messaging originator opt-in data and consent are excluded from any third-party sharing; this information will not be shared with any third parties."

4. How We Share Information

We do not sell personal information. We may share information with service providers and subcontractors who help us operate our website, communications, customer support, and services, under confidentiality obligations and only as needed. We may also share information when required by law.

Mobile opt-in data and SMS consent information will not be shared with third parties for marketing or promotional purposes.

5. Data Retention and Security

We retain personal information only as long as reasonably necessary to provide our services, maintain records, comply with legal obligations, and resolve disputes. We use reasonable safeguards to protect personal information.

6. Your Choices

You may opt out of text messages at any time by replying STOP. You may request access, correction, or deletion of your personal information by contacting us.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date reflects the latest revision.

8. Contact